Aug 26

One of the books referenced below in that superb internal Leadership Learning Forum is ” Crucial Conversations” by Petterson,Grenny, McMillan & Switsler.   If you haven’t got it, or read it, do both for sure, please! It’s a core book [Adlerian definition = a book that grows with you!] in almost all the Forums done recently. And invariably such reviews are accompanied by off- the-cuff remarks like “My favorite”….. “life changing…. “addresses a real need I have.”, etc. It’s been on my list of “core books” for some time also [ Click here for that list]. They have also written two other superb additions to our learning/growth/change…. “Crucial Confrontations” … and …..”Influencer”. Same coments re. both.

A fast taste of what’s in “Crucial Conversations”.              Super  quotes throughout, summaries of each chapter, flyleaf praise & forward, excellent diagrams, & examples. Definiton = 1) Opinions Vary 2)Starkes are high  3) Emotions run strong. STATE = Share your facts. Tell your story. Ask for others’  path. Talk tentatively. Encourage testing

Some one-liners = p11 “In the best companies, everyon hlds everyone else accountable”…p22 “When people purposefully withhold meaning from one another, individually smart people can do collectively stupid things”…….. throughout =”Make it Safe”…… p217 ” “your ability to pull yourself out of the content of a discussion and to focus on the process is inversely proportional to your level of emotion”
p220-221 “there’s too much material in this book to try to master in one sitting….you haven’t talked them [concepts] enough to make them part of your vocabular”….p224 “Remmeber the costs: focus on the rewards”

There’s much much more!!


Aug 11

Conflict resolution is a process that’s been a functional area of concern for decades. It still needs attention by all evolving leaders, in my opinion, and is often not handled well by executive leadership. In a recent session during an internal Leadership Learning Forum, lead by Henry Givray, the CEO of SmithBucklin Corporation, participants discussed, and exercised cases, as a group, developing their own capacity with this process, using superb materials which are a part of that on-going program. Most staff are not so fortunate, to be  part of such unique developmental opportunities, but never-the-less have a  similar need to perform better. Attached [click here] is a brief checklist of ideas  for you to consider  pondering, & to develop your  own increased effectiveness. We all need to get better doing conflict resolution in our work, in our homes, in our communities!!

In the same LLF session, three books were reviewed, all of which are LLF “core” readings: “Blink”, “Crucial Conversations”, and “Defining Moments”],  and all helped integrate different  approaches to conflict ,with examples of both sucess or failure. I will share again, in coming weeks here, a brief review, of these favorite LLF books and how they connected so powerfully

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