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About |
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Process and Character I provide to senior executives
a broad management counseling service based on the processes of planning,
implementing, and developing leadership for the successful use of information
systems and information technology to support business objectives. This service is not restricted by industry
or organization size. With a proven
management track record and many years of direct experience in both the
general management process and also specifically in information technology
leadership, I have a perspective which is crucial to my style and is quite
unusual in other consultants. Extensive experience in
handling sensitive or “soft” leadership problems is a strength I
provide. The great majority of my
client assignments involve structural or organizational problems, marketing
strategies, personnel development and education needs, internal political
issues, workforce behavioral issues, and increasingly complex interfaces with
outside suppliers of all kinds. I know
both the urgency of the bottom line now and the deep relevance of investing
in the future. Information managers
have not often had the opportunity to gain good business acumen. I have. I am committed to a constant
review of the literature, research and state of the art solutions for
facilitating the growth and capacities of both professionals and future
leaders, in a field permeated by dynamic change. I am dedicated to producing practical
results within today’s realities for their responsibilities today and challenges
tomorrow. I know both theory and what
works here and now. And, most
importantly, I know the difference between the two. I make specific recommendations when its
needed or requested, I produce memos or letters that are very brief and to
the point, or mentoring that enables and guides, as executives grow into
their future. Principles Personal and business integrity
are the most important factors in all my client relationships. The success of the client is a
measure of my own success. The right personal chemistry
between myself and the client’s staff is crucial to the level of trust and
credibility required in the work I do. Clients do as much of the
assignment as is possible with their own staffs. In this way, my services are leveraged and
client personnel are better prepared to continue facilitating the work. The proprietary interests of
each client are always protected. I am committed to improving,
expanding, and refining my content, approach and style, so that I may
continue to provide the most effective, customized developmental support
available. No relationship is accepted
unless I feel certain that I can contribute in a unique way, and, I feel
attracted to or challenged by the work involved. Approach My approach is different. I believe that it is unique. I call it counseling. Facilitating. It is very individualistic, personal and
customized. It does not work in some
cases. That is always clear very
quickly. I act as a professional
question-asker or issue-raiser.
Clients often find this more effective than being “told” or getting
recommendations. The latter is done
when useful since there is sometimes a need for the “voice of authority from
the outside.” I do both well. My credentials, network of
contacts, and independence from, but knowledge of, internal prejudices permit
more objectivity. Often this
objectivity allows success in areas consciously or unconsciously denied or
unclear to the inside executive. I
also bring a rich personal insight dealing in intuitions or feelings, not
proofs or history. One of my greatest values is to
help evolving leaders avoid problems.
In this sense I am like an early warning device drawing on specific
operational experience and a huge personal network so that the clients may avoid
repeating the mistakes of others.
However, technical difficulties, personnel issues, and business
challenges are already present in most settings today and can’t be
avoided. Providing counsel and
guidance with these broad challenges is also most welcome and highly
effective. I use phone, voice mail, fax,
email, web and w.w.w. conversations in addition to rhythmic site visits with
intensive meeting structures to stay close to the client’s environment. Very little opportunity for such
personalized counsel is afforded via any other consulting service. Background Directly responsible for all
the Information Systems functions in two large corporations … teacher at
several universities … a founding member and former President and Executive
Director of the Society for Information Management … member of several Boards
of Directors … 37 years in the Information Management business … 30 years as
the Senior Executive for Systems & Technology, or counseling at that
level. I spent seventeen years at the
First National Bank of Later, for three years as both a
Senior Corporate Officer, and the President of a major operating subsidiary
of Colonial Penn Group, Inc., I was involved in both strategic and
operational levels, in an intense maturation period of the corporation,
responsible for a very large, advanced system and computing site, mail house,
methods function and consulting service. Degreed in English and
Philosophy from Holy Cross with an MBA from the Since 1973 I have consulted
widely in the United States and Europe; taught at Illinois Institute of
Technology, the University of Minnesota, Northwestern University, and four of
the leading graduate schools of banking; have published articles; and am a
recognized speaker both here and aboard. Engagement Specifics for this Counsel With retainer clients, billing of fees is done monthly,
in advance, at a mutually chosen pace of one to four days. Travel expenses are charged as incurred,
unless they’re minimal, in which case they’re consolidated. The days worked and the days billed are
reconciled roughly every six months and the pace evaluated at the same
time. For clients sponsoring Forums,
the total of fees, expenses, travel and living, are bundled for the entire
program and billed in several intervals.
Visit dates are established by mutual consent as far in advance as
feasible. My standard retainer rate is
$3,000 per day. The rate varies based
on support made available, schedule flexibility, length of the program and
specific work assignments. |
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